ï»?lt;html>Area Agency on Aging 2009 Annual Report
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Area Agency on Aging 2009 Annual Report

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®
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35
YEARS
C
e
l
e
b
r
a
t
i
n
g
We are a private, non-proft
organization dedicated to
helping the residents of
Maricopa County deal with
the challenges in many
stages of life. Whether it’s
helping seniors live in their
own homes longer, giving
a break to caregivers or
assisting adults with
disabilities, we are the
resource people call frst.
Our Senior HELP LINE
connects callers to our
vast network of more than
60 programs and services.
Since 1974, we’ve been providing valuable advice,
offering trustworthy referrals and delivering
essential services to the residents of
Maricopa County. Over 95,000 people
benefted this year alone.
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C
e
l
e
b
r
a
t
i
n
g
Mary Lynn Kasunic
President & CEO
Area Agency on
Aging Director
As we look back over the past 35 years since the Area Agency on Aging,
Region One was founded, we are reminded that an organization’s history
is created against a backdrop of successes and setbacks, and signifcant
accomplishments in spite of diffculties. Events during the past year tested the
Area Agency in unprecedented ways . . . yet we remain strong, optimistic and
ready to begin the next 35 years of serving the residents of Maricopa County .
2 0 0 9 A n n u a l R e p o rt
3
As a result of the economic downturn, the Agency has been and continues to
be faced with reduced funding for programs and services. The Leadership Team
and I began in July 2008 to look at how we could best position the Agency to
minimize the impact of inevitable state budget cuts on services. In anticipation
of the cuts, we closed Independent Living Services, Lifespan Respite and Kinship
Care to new clients early enough that we did not have to cut services for anyone
already receiving services, and we were able to reduce client levels through
attrition. We took additional measures, including hiring and merit raise freezes
and restrictions on staff travel. Unfortunately , we anticipate that state budget
cuts will likely continue into 2010 and beyond, at a possibly greater level than
we are presently experiencing. This economic crisis is occurring at a time when
our aging population and their need for services are increasing. Waiting lists for
services are growing, and we are very concerned about the negative impact this
curtailment in services will have on the quality of life for vulnerable adults in
Maricopa County .
Dear Friends,
Each year, we enhance the quality of life for older adults, persons
with disabilities, people with HIV/AIDS, and caregivers.
Page 4Top

Building on a strong foundation
Even while tackling these extraordinary challenges
for the Agency , we have been sustained by the
strength and stability of our organization as it has
continued to develop and grow over the years. The
Area Agency was born 35 years ago, on May 22, 1974,
with a 2-person staff led by its frst executive director,
Dr. R. Alice Drought.
Dr. Drought was a nationally recognized
gerontologist, known throughout the country
as a staunch advocate for older adults. The
Agency was created by the Older Americans
Act to plan, coordinate and deliver services
for older adults, and to advocate on their
behalf. In the 1980s, the Agency was fortunate
to be led by two very capable and dedicated
executive directors, Connie Baldwin and
Ruth Houghton. Home and community-based
services were established during that period.
A commitment to meet growing demands
After 10 years on staff at the Area Agency , I was
privileged to become the Executive Director in 1990.
At that time, the Agency offered 18 programs and
services delivered by a staff of 30 employees and
37 sub-contractors. Since the early 1990s, the Agency
has experienced steady growth in the size of its staff,
in its annual budget, and in the number of programs
and services we offer to an ever-increasing number
of Maricopa County residents. We not only increased
the number of clients we served, we also diversifed
our client base to include older victims of domestic
violence, people of all ages living with HIV/AIDS,
elder refugees, and grandparents
raising grandchildren.
2009 Overview: An update from Mary Lynn Kasunic
Our building had extensive damage from a third-story
fre, which required one third of our staff to move
off-site for seven months.
The Area Agency plays a key role as an
advocate for the rights of older adults
and special populations.
Persevering through adversity
In the midst of wrestling with fscal issues, the Agency
was faced with a crisis of a totally different sort. Late
at night on November 13, 2008, an arsonist gained
access to the Agency’s 3-story offce building and
started a fre on the third foor. The fre destroyed
60% of the roof on the 3-story section of the building.
Smoke caused extensive damage throughout the
building. Unusually heavy winter rains from late
November to February caused even more damage
before a permanent roof was installed. Because of
the extensive damage, and noise and disruption
from the reconstruction of the building, a third of the
Agency’s staff were moved to an off-site location for
more than 7 months.
Fortunately , the Agency has excellent insurance
coverage. Nevertheless, with an event of this
magnitude, the Agency incurred costs which, during
a budget crisis, created extra burden on an already
tight budget. The Agency emerged from this tragedy
stronger and better prepared to handle emergencies.
We learned much about crisis management. We put
in place new policies, procedures and protections
to increase the safety and security of the building,
Agency staff and building visitors. I am very proud
of our staff for their resilience through some very
trying times.
Page 5Top

We are also proud that, in early 2006, our Agency
became the frst free-standing Area Agency on
Aging to earn accreditation from the Council on
Accreditation for Children and Family Services.
Along with the Agency itself, fve of its programs
�Care Directions®, DOVES®, ElderVention®, Family
Caregiver Support Program, and the 24-hour Senior
HELP LINE �were also accredited. During FY 2009,
even in the face of signifcant budget reductions and
the logistical obstacles created by the building fre,
more than 100 Agency staff and 68 sub-contractors
served more than 95,000 individuals through more
than 60 Agency programs and services!
National recognition for innovation
As an affrmation that the services we provide
are indeed exceptional, the Agency and six of
its programs were honored at the national and
state levels this past year. At its July 2008 annual
conference in Nashville, the National Association of
Area Agencies on Aging (n4a) presented our Agency ,
from among 655 Area Agencies in the country , with
the top honor, the Outstanding Leader in Innovation
award, in recognition of its innovative approach to
improving the lives of older adults. Innovation Awards
were presented to the DOVES® program and the
Mosaic® Elder Refugee Program, and Achievement
Awards were presented to Care Directions®,
ElderVention®, MEAPA®, and Presentations
by Seniors.
During FY 2009, we served more than
95,000 individuals through more than
60 Agency programs and services!
The DOVES® program was also recognized for its
“outstanding innovative practice on behalf of victims
of crime�by Arizona Attorney General Terry Goddard,
who presented a plaque to the Area Agency in April
2009 as part of Victims�Rights Week. Then, in June
2009, I learned that I had been selected to receive
the Excellence in Leadership award at n4a’s July
2009 conference in Minneapolis for outstanding
innovation and leadership in preparing the
community for the rapidly growing older population.
A steadfast tradition of improving lives
As we move forward toward a burgeoning population
of aging baby boomers and their need for services,
we are bolstered by a long and abounding tradition
of dedication and commitment among the Agency’s
leadership and staff and its many boards and
councils to respond to the needs of our community
with creativity , optimism, and unwavering resolve to
improve the lives of those we serve.
Mary Lynn Kasunic, M.S., CPM
President & CEO
Area Agency on Aging Director
35
YEARS
Our programs, such as DOVES® and MEAPA®,
received national recognition for innovation.
The Mosaic® Elder Refugee Program has
contributed to the lives of people from nearly
20 different countries since its inception in 1998.
2 0 0 9 A n n u a l R e p o rt
5
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2009 Services: Improving Maricopa County residents�lives one life at a time
Adult Day Health Care

n Clients �ALTCS
542

n Clients �SAIL
71

n Hours of Service
105,934
ageWORKS®

n Trainees Receiving
Subsidized Training
83

n Community Service Hours
71,430

n Host Agencies
54

n Trainees Obtaining
Unsubsidized Employment
3
APS Service Coordination

n Clients
194
Benefts Assistance Program

n Clients
5,567

n Volunteers
51

n Hours of Service
5,580
Care Coordination
n Respite
Clients
181
Hours of Service
49,729

n Lifespan Respite Care
Clients
46
Hours of Service
3,680

n Kinship Care
Grandparents
325
Grandchildren
650

n Powerful Tools for Caregivers
Participants
150
Classes
10

n Caregiver Forums
Participants
665
Forums Conducted
19

n Support Groups
Participants
2,016
Groups
24
Sessions
288
Care Directions®

n Case Management Clients
2,170
Visits
25,751

n Transportation Clients
895

n Home Care Clients
5

n Housing Coordination Clients
350
Congregate Meals

n Participants
20,557

n Meals
496,190
Counseling/Casework

n Clients
1,129

n Hours of Service
7,626
DOVES® Program

n Phone Calls Received
219

n Support Groups
Participants
102
New Participants
49
Sessions
140

n Emergency Housing
Placements
8
Assisted Living Facilities/Skilled
Nursing Centers
28
Donated Days in Emergency
Housing
95

n Transitional Housing
Clients
21

n Interim Housing
Clients
3
ElderVention®

n Prevention Education
Participants
2,790
Sites
47

n Clinical Services
Clients
84
Health Promotion

n Assistive Devices
Clients Receiving Eyeglasses
79
Clients Receiving Hearing Aids
61

n Chronic Disease Self-Management
Participants
14

n Glucose and Cholesterol Screening
Participants
751

n Matter of Balance/Falls Prevention
Participants
126

n Podiatry Screening
Participants
472
Home Delivered Meals

n Participants �ALTCS
2,188

n Participants �SAIL
3,347

n Meals
789,919
Humana Home Delivered Meals

n Clients
617

n Meals Delivered
6,170
Legal Assistance

n Arizona Senior Citizens Law Project
Clients
781
Hours of Service
4,540

n Area Agency on Aging
Clients
335
Hours of Service
1,224
Mosaic® Ambassadors Program

n Elder Refugee Ambassadors
17

n Countries Represented
12
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Mosaic® Elder Refugee Program

n Clients
508

n Countries Represented
17

n Hours of Service
7,010

n ESL and Citizenship
Students
135
Class Sessions
288
Class Hours
15,309

n Mosaic® Center
Participants
335
Meals
6,000
Native American Senior Center

n Participants
29

n Tribes Represented
15

n Meals
2,880
Ombudsman

n Complaints Resolved
2,510

n Volunteers
16

n Volunteer Hours
3,333

n Alternatives to Guardianship &
ElderGap® Clients
481

n Property Tax Counseling Clients
12
R & R Respite

n Clients
41

n Hours of Service
12,168
Scottsdale/Paradise Valley Home
Delivered Meals

n Participants
219

n Meals
16,532
Senior Adult Independent Living
(SAIL) Program

n Case Management
Clients
4,893
Hours of Service
32,241

n Homemaking/Chore
Clients
1,908
Hours of Service
95,267

n Home Health Aid
Clients
54
Hours of Service
4,452

n Home Nursing
Clients
74
Hours of Service
2,272

n Personal Care
Clients
528
Hours of Service
41,060
Senior HELP LINE

n Calls
39,210
Transportation

n Clients
1,201

n Trips
190,997
Volunteer Coordination/Homebound

n Clients
1,066

n Volunteer Hours
35,139
Volunteer Programs

n RSVP
Volunteers
742
Work Stations
76
Volunteer Hours
149,676

n Opportunity Corps
Volunteers
12
Students Mentored
313

n Presentations by Seniors
Volunteers
17
Presentations
71
Students
4,023
2 0 0 9 A n n u a l R e p o rt
7
35
YEARS
Area Agency meets the diverse
needs of Maricopa County residents, from
behavioral health issues to caregiver respite.
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Revenues: Fiscal Year 2009
Federal
Older Americans Act
$8,586,043
Social Services Block Grant
1,943,168
Title V �ageWORKS
69,485
American Recovery and Reinvestment Act
205,625
Nutrition Services Incentive Program (NSIP)
754,296
11,558,617
State of Arizona
Independent Living Services
6,502,288
Ombudsman
395,301
Respite
236,459
Lifespan Respite
47,153
Kinship Care
400,275
Capacity Building
184,740
7,766,216
Other Federal
Arizona Long-Term Care System
6,600,613
Arizona Department of Economic Security - Refugee Resettlement
70,000
Arizona Department of Economic Security - SHIP/Senior Medicare Patrol
219,706
SAMHSA - Magellan - ElderVention
249,997
U.S. Department of Justice-Victims of Crime Assistance/
Offce on Violence Against Women
60,140
U.S. Department of Commerce - Digital Conversion
20,105
U.S. Department of Housing and Urban Development - HIV Services
294,890
U.S. Department of Health and Human Services - AzPOMS
101,140
U.S. Department of Health and Human Services - NCPEA
100,199
Maricopa County Ryan White Part A
1,162,783
Maricopa Integrated Health System - Ryan White Part D
223,376
Corporation for National and Community Service
109,719
Provider Federal Contributions
399,347
9,612,015
Non-Federal In-Kind
Performance Outcome Measures In-Kind
34,067
Administration In-Kind
17,933
Health Promotion In-Kind
3,000
RSVP In-Kind
100,945
VOCA In-Kind
13,188
Provider In-Kind
790,801
959,934
Non-Federal Cash
Arizona Community Foundation �Scottsdale Home-Delivered Meals
46,000
St. Luke’s Health Initiatives
40,271
Town of Paradise Valley Home-Delivered Meals
8,000
AZ Republic �Walk to End Domestic Violence
8,000
City of Scottsdale
21,211
City of Tempe
26,929
Humana Meals on Wheels
14,291
Antigua, LLC
12,000
DOVES, Inc.
12,000
Provider Contributions
12,017,593
12,206,295
Client Donations/Project Income
Client Fees and Donations
73,522
Miscellaneous, Donations and Registrations
175,224
Provider Contributions
895,001
1,143,747
Total Revenues
$43,246,824
From health screenings
to teaching seniors
new skills, Area Agency
provides invaluable
services to the
community.
Our Ombudsman
Program protects the
rights of long-term
care residents at skilled
nursing facilities and
assisted living homes
and centers throughout
Maricopa County.
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2 0 0 9 A n n u a l R e p o rt
9
Expenditures: Fiscal Year 2009
Expenditures
Transportation
$4,216,949
Home Care
3,736,834
Counseling
802,692
APS Service Coordination
111,635
Legal Assistance
278,508
Congregate Meals
4,432,867
Lifespan Respite
47,153
Capacity Building
184,740
Case Management
2,968,230
Adult Day Health Care
4,447,281
Home-Delivered Meals
7,493,963
Multipurpose Senior Center Operations
4,474,228
Kinship Care
400,725
Health Promotion
196,994
Benefts Assistance Program
280,872
Advocacy
209,563
Ombudsman
637,166
Volunteer Management Services
582,540
Program Evaluations
114,050
Community Education and Information
880,629
Respite
832,172
HIV Case Management
1,458,940
HIV Transportation
210,597
AZPOMS
135,207
ageWORKS
69,485
Retired and Senior Volunteer Program
198,938
Sheltered Employment
22,848
Consultation
133,578
Mosaic Elder Refugee Program
217,295
Family Caregiver Support Program
827,110
Program Development
459,079
Administration
2,183,956
Total Expenditures
$43,246,824
35
YEARS
For nearly three decades, the SAIL Program
has been providing home health aid, home
nursing, personal care, and care management
to Valley residents.
We continually create programs
to meet the needs of the
community. Kinship Care was
started in 2007 to address the
unmet needs of grandparents
raising grandchildren.
The Area Agency is continually
participating in community events
to help spread awareness and
raise funds for its programs.
Page 10Top

2009 Community Partners: United in making a difference in the Valley of the Sun
n
AAA Full Transportation, Inc.
n
AccentCare Home Health of Arizona
n
AccentCare Personal Care of Arizona
n
AHA! Inc.
n
Allison, Brown & Collegae, Inc.
n
Alzheimer’s Association of Arizona
n
Arbor Rose Senior Care
n
Arizona Bridge to Independent Living
n
Arizona Geriatrics Society
n
Arizona Senior Citizens Law Project
n
Arizona’s Children Association
n
Assistance for Independent Living
n
Attentive Home Health
n
Banner Alzheimer’s Institute
n
Bashas�Inc.
n
Beatitudes Center DOAR
n
Blessings! For Seniors Companion Care
n
Business Innovations, LLC
n
Chicanos Por La Causa
n
Childtime Learning Centers
n
City of Avondale
n
City of El Mirage
n
City of Phoenix
n
City of Surprise
n
City of Tolleson
n
Community Services of Arizona
n
Cypress Homecare Solutions
n
East Valley Senior Services, Inc.
n
Family Service Agency
n
Foothills Caring Corps
n
Foothills Community Foundation
n
Foundation for Senior Living
n
Friendly House, Inc
n
Home Instead Senior Care #153
n
Home Instead Senior Care #195
n
Hospice of the Valley
n
IntelliCare, LLC
n
Interfaith Community Care
n
Jewish Family & Children’s Service
n
John C. Lincoln Health Network
n
Just For You Transportation Service, Inc.
n
Loving Care Agency
n
Lutheran Social Services of the Southwest
n
Maricopa County Department of Human Services
n
MD Home Assist/MD Home Health
n
Midwestern University
n
Muhammad Ali Parkinson Center
n
My House, LLC
n
Native American Community Health Center
n
Neighbors Who Care
n
New River Kiwanis
n
Pinal/Gila Long Term Care
n
Red Wall Consultancy
n
ResCare HomeCare
n
Research Advisory Services
n
Sirrine Adult Day Care of Mesa
n
Snappy Lawn Service, Inc.
n
Statz, LLC, dba Bella Vista
n
Sun Health Corporation
n
Tempe Community Action Agency
n
The Salvation Army
n
Town of Buckeye
n
Town of Fountain Hills
n
Town of Gila Bend
n
Town of Guadalupe
n
Trauma Emergency Clean Services, LLC
n
Valley Center of the Deaf
n
YWCA of Maricopa County
Our older-worker training
program, ageWORKS®, was
started in 2004.
In 1998, the Agency created a
short play and flm on late-life domestic
violence, which continues to increase awareness.
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2 0 0 9 A n n u a l R e p o rt
11
Area Agency Board of Directors
Joy Juvet, Chairman
Foster Northrup, Vice Chairman
Susan Rhoads, Secretary
Gregory Roe, Treasurer
Mary Lynn Kasunic, President & CEO
Sylvia Cartsonis
Barry Cook
Joel Feldman
Dan Fern
Kerry Fetherston
Virginia Ginter
Tracy Gromer
Thomas Heard
M. Zuhdi Jasser, M.D., FACP
Debbie Josephson
Chris Love
Barbara Miller
Tony Mitten
Ken Moore
Deborah Primock
Patrice Pritzl
Don Ritchie
DOVES® Board of Directors
John Norris, Chairman
Melissa Flint, Vice Chairman
Sylvia Cartsonis, Secretary
Al Hyde, Treasurer
Mary Lynn Kasunic, President & CEO
Mildred Brown
Joe Contadino
David Diaz
Teresa Fyffe
Sal Obregon
Madeline Wood
Area Agency on Aging: Boards of Directors & Advisory Councils
Area Agency Advisory Council
Daniel Fern, Chairman
Jeannine Berg, Vice Chairman
Vicki Anderson
Mary Bianco
Dona Campbell
Pauline
“Wally�Campbell
Sharon Ehrman
Colleen Harney
Robin Hoskins
Melissa Immonen
Francine Masterson
Michele Michaels
Lisa O’Toole
Maria Parham
Carolyn Richel
Martha Zambrano
ELDERfriends® Board of Directors
Barry Cook, Chairman
Ruby Mason, Vice Chairman
Samantha Cooley , Secretary
Larry Mitchell, Treasurer
Mary Lynn Kasunic, President & CEO
Eleanor Dullas
Joy Juvet
Donald Morehead
Allyson Nathan
Richard Peitzmeier
Cathy Shiroda
Jim Wahl
Antigua, LLC Board of Directors
Joe Contadino, Chairman
Mary Lynn Kasunic, President & CEO
David Diaz, Manager
Richard Larson, Manager
Tony Mitten, Manager
2009 Community Par
tners:
United in making a difference in the Valley of the Sun
35
YEARS
Care Directions® was created
in 1992 to address the needs of
men, women and children of all
ages who are HIV positive.
We provided over 1.3 million
meals last year to Maricopa
County residents.
Page 12Top

2009 Donors: Allowing us to extend our reach to others in their time of need
Grants �Various Programs
Arizona Community Foundation
City of Tempe
Corporation for National and
Community Service
St. Luke’s Health Initiatives
Town of Paradise Valley
U.S. Department of Health and Human
Services, Administration on Aging,
National Center on Elder Abuse
ELDERfriends®/ DOVES® Program
American Express Foundation
American Lutheran Church Sun City
Womens�Group
American Reliable Insurance Company
Andreini Unlimited
Arizona Bus Sales Corporation
Arizona Department of Corrections
Arizona Department of
Economic Security
Arizona Department of Public Safety/
Crime Victim Services (VOCA)
Astro Distributing & Leasing, Inc.
Atkinson, Hamill & Barrowclough
Beatitudes Center D.O.A.R.
BHHS Legacy Foundation
Church of the Advent Episcopal
Women’s Group
Congregational Church of Sun City
Coronado Turning Point, LLC
Hearts of Joy Senior Care
Holiday Ramblers RV Club
Home Instead Senior Care #153/187
Hospice of the Valley
Human Services Professionals
Japanese Senior Center
Ladies Auxiliary of BPOE 2559
Leavitt Group Benefts Services
of Arizona
Lee & Florence Hines Advised Fund/
Arizona Community Foundation
Leroy Thon and Ruth V . Thon Advised
Fund/Arizona Community Foundation
Maricopa County Bar Foundation
MD Home Health/MD Home Assist
Moving You Simply , LLC
New York Life
Olive Branch Senior Center
Onsager, Werner & Oberg, PLC
William L. and Ruth T . Pendleton
Memorial Fund
R. P
. Ryan Insurance, Inc./Annette Petzel
Phoenix Family Advocacy Center
Republic Bank
Rescare, Inc.
Roskamp Arizona Employee Association
Safeway Foundation
Sam’s Club Foundation
Shepherd of the Desert Lutheran Church/
Women of the E.L.C.A.
Sun City Elks Lodge
Sweet and Sassy Gals
Target Stores
Teleco of Phoenix
Terri’s Consign & Design
The Arizona Republic/12 News
Town of Paradise Valley
U.S. Department of Justice,
Offce on Violence Against Women
Usher & Associates, LLC
Vickers Agency
Wal-Mart Foundation
Walker & Armstrong, LLP
Wellspring Alliance
Anna Alvarez
Perla Apodaca
Michael Ashton
Page 13Top

2009 Donors:
Allowing us to extend our reach to others in their time of need
Joseph M. and Frances A. Atkinson
Frank Avrett
Keith Ayen
Kaye Baker
Jessica Bankson
Lynne Baron
Juan Barreto
Jim and Myra Baum
Janice Bean/Spacetime Solutions
Tonia Begay
Melissa Benfeld
Carol Bennington
Jeannine Berg
Mary Bianco
Lejla Bogdanovic
Karissa Bonkrude
Mildred Brown
Walter and Beverly Burbridge
Erin Butler
Karon Cada
Dona Campbell
Pauline (Wally) Campbell
Robert Campbell
Sylvia Cartsonis
Jaycene Cassata
Sylvia Cavazos
Nancy and Joe Contadino
Barry Cook
Robbin Coulon
Elizabeth Cranmer
Phillip and Donna Dagenet
Sandra DeLaCruz
Tamara Denny
David T . Diaz and Thyra Ryden-Diaz
Eleanor Dullas
Adam Dzwonkoski
Deborah Elliott
Monica Eustace
Wendy Feldbauer
Joel Feldman
Daniel Fern
Mary Grace Ferrante
Kerry Fetherston
Jerry and Barbara Feuer
Connie Fitch
Melissa Flint
Ana Flores
Joe Flores
Michael Floreth
Sara Floreth
John and Marcia Foster
Paulette Fraenkel
Robert and Barbara Fraley
Barbara Freehill
Mai Gabil
Alice Ghareib
Julie Ginsburg
Virginia Ginter
Leona Goldfarb
Jane Gordon
Tracy Gromer
Rachel Guerrero
Tinde Haskins
Scott Hawthornthwaite
Thomas Heard
Janice Heinrich
Marilyn and Maurice Helland
Robin Hoskins
Al Hyde
Melissa Immonen
M. Zuhdi Jasser, MD
Sandra Jerez
Sally Jones
Grant and Nancy Joy
Wendy Jurgensen
Joy Juvet
Nadia Kassongo
Mary Lynn Kasunic
Jim Knaut
Randy Koeppen
Gerry Kroloff
Cristina Kuttler
Steve Lacy
Nellie Lambert
Donald Larsen
Mary Ann Lavine
Deborah Leach
Ernest and Martha Lenthall
Mr. and Mrs. Dwight Loeffer
Jill Longbottom
Jerry and Margaret Loomis
Elizabeth Lowe
Martin Macias
Katie Mahler
Ruby Mason
Francine Masterson
Martha McCarty
Mary McCarty
Alan McDonald
Michele Michaels
Gary Miller
Rachel Minton
Larry and Susan Mitchell
Zulema Montijo
Betty Moody
Alan Moschioni
Allyson Nathan
M. A. Nemger
Julie Ngiriye
Christy Niezgodzki
John Norris
2 0 0 9 A n n u a l R e p o rt
13
35
YEARS
Page 14Top

2009 Donors: Continued
Steve Stapp
Laraine Stewart
Linda Stone
Brent Stuetelberg
Paula Susmark
Erica Aeed TeKampe
Sanja Tetaric
Lt. Col. Richard Tracey and Marlyss Lee
Cynthia Turner
Bill and Carol Vincent
Trinh Mai Vu
Nicholas Wenham
Diane Wert
Joan Westerhausen
Charles and Stephanie Whetstine
Adrian Windsor
Rosilene Wing
Jacqueline Witt
Laura Wood
Madeline Wood
Zina Wood
Betsy Yee
Ann Younathan
Rebekha Yuva
C.R. and Gidget Zeek
Robert Zemeida
DOVES® Program In-Kind
Alphagraphics
Biltmore Lions Club
Blue Thong Society �Sun City West
Carefree Homecare Companion Service
Cartz Partz
Christopher & Banks
Church of Jesus Christ of Latter
Day Saints
City Cab
Coldwater Creek
Coldwater Creek/San Tan Village
Costco
Foster Northrup
CJ O’Connor
Lisa O’Toole
Dr. Tina Olson
Claryce Ott
Maria Parham
Maurice and Virginia Phipps
Donley Pochop
Christine Powell
Sylvia Pressley
Patrice Pritzl
Onetta Revere
Susan Rhoads
Carolyn Richel
Donald Ritchie
Vickie Robinson
Gregory Roe
David Rosenthal & Family
Nathaniel and Rachel Sanders
Dawn Savattone
Kathleen Schanus-Gohl
Terry Schroeder
D.A. and M.G. Schweppe
Phil Seeger
Carmen Segoviano
Margret
‘Suzy�Seibert
Caryl and David Shapiro
Kathryn Shapiro
Frederick and Audrey Shaw
Susan Shea
Judith Shepard
Cathy Shiroda
Bernard and Estelle Shuer
Wally Sjolander
Nancy Moninger Skudlarick
Regan Smith
Jay Snow
Glen Spencer
Conni St. John
Jane Standwicke
Page 15Top

Harkins Theatres
Havana Café
Haven Senior Horizons
Newcomers Club of Scottsdale
Paradise Bakery
Pilcher Insurance
Rescare
Scottsdale Manor Village
Sun City Elks Lodge
Temple Havurat Emet
Tonto Street Church of Christ
Trilogy Quilters
Rosetta Balding
Su Barry
Beth Berry
Scott Berte
Connie Chelgren
Julia Dane
Penny DiBrito/Mary Kay
John and Marcia Foster
Victoria Garcia
John Garza
Joseph Goldfarb
Leona Goldfarb
Warren and Jeanette Goldfarb
Mary Grier c/o Leigh Wales
Greg Ibarra
Jeanette Irwin
Traci Medina
Debbie Meyer
Petra
“Peaches�New
Nanci Olsen
Nancy Olson
Anibal Perez
Wendy Pigue
Sylvia Pressley
Tony Rizzo
Gretchen Roberts
David Rosenthal
Frederick and Audrey Shaw
Wendy Sunshine
Leigh Wales
Joan Westerhausen
Zina Wood
Benefts Assistance Program
Christ Lutheran Church
City of Scottsdale
City of Tempe
National Association of Area
Agencies on Aging
2008 Caring Spirit
Awards Sponsors
AccentCare
Aha! Inc.
Alzheimer’s Association
Andreini Unlimited
Apex Design & Print, LLC
Arbor Rose Senior Care
Arizona Bus Sales Corporation
Arizona Business Magazine
Arizona Senior Center Association
Assistance for Independent Living
Atkinson, Hamill & Barrowclough
Attentive Home Health
Beatitudes Center D.O.A.R.
Capitol Litho Printing
Cenveo
Chicanos Por La Causa, Inc.
Christian Care Retirement & Health
City of Phoenix Human
Services Department
City of Surprise
Comfort Plus, Inc.
Community Services of Arizona
Computas Corporation
Corporate Languages, LLC
East Valley Senior Services
El Mirage Senior Center
FACS Records Centre
National Active & Retired Federal
Employees �AZ Federation of Chapters
Fiesta Bowl
Foundation for Senior Living
Frontdoors Magazine
Gentiva Health Services
Home Instead Senior Care #195
Hospice of the Valley
Hughes-Calihan Corporation
Interfaith Community Care
Japanese Senior Center
Jewish Family & Children’s Service
KAZT TV
Lutheran Social Services of the Southwest
Maynard Cronin Erickson
Curran & Sparks, PLC
MD Home Health/MD Home Assist
Messinger Mortuaries
My House
Onsager, Werner & Oberg, PLC
Pension Funds of Arizona
R. P
. Ryan Insurance, Inc./
Annette Petzel, CFP
Senior Alternatives, Inc.
Sirrine Adult Day Health Services
Teleco of Phoenix
Tempe Community Action Agency
The Rogers Group, Inc.
Triad Insurance Group, Inc.
Walker & Armstrong, LLP
Xact Data Discovery
YWCA of Maricopa County
2 0 0 9 A n n u a l R e p o rt
15
35
YEARS
Page 16Top

2009 Donors: Continued
2008 Caring Spirit Awards Donors
George Addie
Janice Bean/Spacetime Solutions
Cactus Refreshment Services
Dr. Georgia Hall
Robin Hoskins
Manolo Nicdao
Foster Northrup
United Pet Care, LLC
Patrick Waugh
HIV Care Directions®
Julie Barrientos
Grand Canyon S.P
.I., Inc.
Bruce Noland
Chris Reust
Ruth R. Houghton
Scholarship Fund
Genevieve Dixon
Pascal Goddard
Doris Marshall
Sharon Storrs
Other �Various Programs
Sandra Bjorklund
Laura Lee Boyd
Maurice Davis
Dependable Medical
Transportation Service
Robert and Annie Foster
June Gibbons
Ron Gross
Jerry and Janice Hawthornthwaite
Joanne M. Ceimo Trust
John Krall
Carol Lowe
Carol Aragon Montgomery
Terri Nelson
Edna Stoumbis
Tai Thai
Lucia Varrichione
SAIL
Angela Acosta
Maria Almansa
Lt. Col. Robert and Ethel Anderson
Loretta Andrews
Norma Armstrong
Nora Axton
James and Eileen Bacon
Maria Bautista
Adalbert Bazarnik
Glendell Beatson
Ruby Beman
Stanyslav Berehulka
Clara Bloom
Rita Boese
Ariebeth Bott
Leona Bruns and Albert Bruns
Jessie Bubeck
Harriett Buckles
Elizabeth Byland
Ralph Caracci
Jessie Cervantez
Ruby Cohee
Pearl Conrad and Jonell Sloekers
Mary Coodsy
Bessie Costa
Beatrice Davies
Donna Davis
Marguerite Delmont
Mary and Chris Demetrulias
Ruth Drumm
Ann Dugan
Beth Dugan
Luvenia Dunn
Grace Fletcher
Millie Gajcak
Page 17Top

Dorothy Gannon
Joele Goldman
Martha Green
Wilma Grothe
Michael Guilleaume
Guys & Dolls Club
Leticia Mouneu Guzman
Wilma Hagood
J. Marie Hamm
Kenneth Hammond
Ella Mae Hanks
Jocelyne Hardy
Angeline Hattal
Pam Henderson
Eula Hendrix
Betty Hickman
Duskajoy Hoffman
Lorne Jackson
Wilma Johnson
Deborra Jones
Eileen Kane
Margaret Kantor
Paul Kattus
Mike and Nida Kirksey
Lillian Klingler
Helen Koenitzer
Dolores Kruse
Eleanor Lansberry
Peggy Ledbetter
Doris Lee
David Lehtinen
Betty Livingston
Patricia Macnab
Carol Magliocco
Dorothy Mains
Adolph Maldonado
Hallard Maynard
Ann McCarthy
Barbara McDonald
Roma and Donald McGlade
Marjorie Meltzer
Shirley Mercer
Ruth Milano
Garrett Milks
Velma Miller
Alice Mineo
Crena Moody
Mabel Moore and Peggy Ledbetter
Audie and Zula Mullins
Wayne and Geraldine Myers
Alice Lorene Osborn
Mary Osterbuhr
William and Bess Overman
Betty Owens
Billy Palmer
Dorothy Papa
Evelyn Parent
Darlene Perry
Joyce Anita Quinn
Katherine Ramey
Sandra Rayes
Ella Reed
Irene Rhone
Sally Ring
Margarita Rivera
Norida Robinson
Martin and Susanna Rodek
Helen Rodger
Julia Rosales
Florence Rosen and Luane Rosen
Rosenthal Chiang Dentistry
Jewel Evelyn Roundy
Lawrence Rumback
John and Margaret Russo
Gloria Schilling
Mary Sibert
Anita Silverthorn
Yvonne Slajs
Ada Smith
Minerva Smith and Barbara McBride
Margaret Sothan and Donna Shemer
Mary St. Vincent
Lucia Stahl
Rosemarie Sturdivant
Annabel Sullivan
Edna Thompson
Catherine Turcotte
Helen Ulrich
Marjorie Upton
Imelda Vera
Thomas Vickery
Eddie Vigil
Bernice Wagner
Beatrice Walker
Alice Warfel
Terese Warzynski
Rebecca Washington
Joseph and Joan Welty
George and Lucy White
Mary Jane Witt
Miriam Wojciechowski
Ngan Wong, Wing Fong and
Richard W . Wong
Beverly Worthing
Glenn Wright
Esther Yardley
Shirley Zachar
Shirley Zoeller
Maxine Zwald
2 0 0 9 A n n u a l R e p o rt
17
35
YEARS
Page 18Top

Discover how we can help you by calling
our free, 24-hour Senior HELP LINE:
602-264-4357 (HELP)
1366 East Thomas Road, Suite 108
Phoenix, Arizona 85014
Phone: 602-264-2255
Toll-free: 888-783-7500
TTY/TDD: 602-241-6110
Fax: 602-230-9132
www.aaaphx.org
answers@aaaphx.org
©2009 Area Agency on Aging, Region One
Annual Report Design: The Rogers Group, Inc. ©2009
®
In 2009, 190,997 trips were made providing much needed
transportation for Maricopa County residents.
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